After receiving the above information, we will check if your page has access to our system. If we do not have access to your page, we will send Editor request to your page. You need to go to your Page Role Settings from Laptop / Desktop and approve the request received from Cyber 32 Agency. The request could not be seen from the mobile. So you must use Laptop / Desktop. However, if you do not have a Laptop / Desktop, then you need to use the mobile Facebook app to send the following ID Editor request from your page.
Send Editor Request to the above Facebook ID to let us know and we will accept the request. Then your campaign will be submitted. After the campaign is submitted, Facebook will review the campaign. Your campaign will be active after the review is completed. Campaign is usually active within 10 - 20 minutes. However, in many cases, it may take 6-12 hours for the campaign to become active. It is totally dependent on Facebook. So you have to wait patiently until the campaign is active.
Billing / Invoice
If you do not have an account in your name in our software, we will create an account for you. To create an account you need to provide the following informations:
Full Name, Phone Number, Email Address, Home / Office Location
Once the account is created, we will send you the invoice. The amount mentioned in the invoice must be paid in full within the next 30 minutes. Otherwise your campaign may be removed from our system without notice. So to get uninterrupted service, payment has to be completed within the stipulated time.
Campaign turn off / Refund
You can turn off your campaign at any time. You will need to wait at least 2 hours to get an accurate estimate of how many dollars have been spent on the campaign or how many dollars are left after the campaign is closed. After that time you can start another campaign with the remaining dollars or get the same amount back.
If you do not make our cash payment, 1.5% return charges will be applicable at the time of return.
In many cases, Facebook campaign may be blocked due to some policy violations. In that case you may have to wait 24 to a maximum of 72 hours for the campaign to resume. So you have to wait patiently until the ad is reactivated. If your campaign has been down for more than one day, you may extend the duration of the campaign by the same amount if you wish after the ad is re-launched.
24 hours after the end of the campaign, the campaign data is deleted from our Ads Manager. Therefore, any problem related to the campaign should be reported during the campaign period or within 24 hours of the end of the campaign. Otherwise your complaint will not be accepted.